Terms of service

1. The agreement

These terms are a contract between you and Tokconnect LLC, 981 Mission St, San Francisco, CA 94103, United States ("TokConnect", "we", "us"). By creating an account or using TokConnect you accept them. If you use TokConnect for a company, you accept them for that company and confirm you may do so. Our privacy policy explains how we handle personal data.

2. What TokConnect is

TokConnect is a research service for public TikTok data: TikTok Shop sales estimates, TikTok search demand, and public videos, comments, transcripts, creators, hashtags, sounds, places, LIVEs and ads. You can use it in the browser (the research agent), inside AI apps over MCP, through the REST API and in the Chrome extension. It is read-only: it never signs in to your TikTok or Seller Center account, posts or sends messages. TokConnect is independent and not affiliated with or endorsed by TikTok or ByteDance; TikTok is a trademark of ByteDance Ltd.

3. Your account

• Give us a working email address and keep your sign-in, API keys and connected apps secure. You are responsible for activity on your account and keys; tell us at dj@tokconnect.com if you think one was misused, and replace the key at app.tokconnect.com/api-key.
• One person or organisation per account. Do not create accounts to collect extra free credits.
• You must be old enough to agree to these terms where you live, and at least 16.

4. Plans, credits and billing

• The Free plan includes 50 credits once, without a card. Paid plans (shown on the pricing page) include a monthly credit allowance, higher rate limits and the REST API.
• Most lookups use 1 credit. Lookups that fail are not charged. One balance is shared by the research agent, connected AI apps and the API.
• Paid plans are subscriptions billed monthly or yearly in advance by our payment provider, and renew automatically until you cancel. You can cancel at any time from your account; you keep your plan until the end of the period you paid for.
• Prices may change; a change applies from your next billing period and we will tell you before it does. Taxes may apply depending on where you are.
• If you think you were charged by mistake, email dj@tokconnect.com and we will look into it. Nothing in these terms limits refund rights you have under the law where you live.

5. Acceptable use

You may use TokConnect and its results for your own research and business, including in your products and reports. You must not:

• break the law, or use results to harass, stalk, discriminate against or profile individuals, or to send spam;
• get around credits, rate limits or security, share or sell access to your account or keys, or overload the service;
• resell or redistribute TokConnect's data in bulk as a competing data product or API;
• copy, scrape or reverse engineer the service, except as the law allows;
• use TokConnect to infringe anyone's rights, including TikTok creators' copyright in their videos.

You are responsible for how you use public TikTok content and personal data you get through TokConnect, including any rules that apply to you about contacting creators.

6. The data and estimates

TikTok Shop revenue and units are estimates for a date range, based on TikTok's displayed sold counts and listed prices; search popularity, view and follower counts come from public TikTok sources and change over time. We work to make results accurate, but we do not guarantee that any figure is complete, current or correct, and sources can change or stop. Check important decisions against other sources.

7. Intellectual property

The TokConnect service, website, apps, documentation and brand belong to Tokconnect LLC. Your questions and the reports you make are yours. TikTok content belongs to its creators and TikTok. You give us permission to use your inputs to run and improve TokConnect as described in the privacy policy.

8. Other services

When you connect TokConnect to ChatGPT, Claude or another AI app, or use a payment or sign-in provider, that service's own terms apply to it. We are not responsible for services we do not run.

9. Changes, suspension and ending

We improve TokConnect often, so features, tools and data sources may change. We may suspend or close an account that breaks these terms or puts the service or others at risk, and we will tell you why unless the law or safety prevents it. You can stop using TokConnect and ask us to delete your account at any time.

10. Warranties and liability

TokConnect is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. To the extent the law allows, Tokconnect LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or US$100 if that is more. Some places do not allow these limits, so they may not apply to you.

You will cover Tokconnect LLC for claims by others that arise from your breach of these terms or your unlawful use of TokConnect.

11. Law and disputes

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Courts in San Francisco County, California have jurisdiction, unless the law where you live gives you the right to bring a claim there. Before any claim, please email dj@tokconnect.com so we can try to resolve it.

12. Changes to these terms and contact

We may update these terms; we change the date at the top, and for material changes we tell account holders by email before they apply. Using TokConnect after a change means you accept it. If part of these terms cannot be enforced, the rest still applies. Contact: dj@tokconnect.com, Tokconnect LLC, 981 Mission St, San Francisco, CA 94103, United States.