Privacy policy

Who we are

TokConnect is operated by Tokconnect LLC, 981 Mission St, San Francisco, CA 94103, United States. In this policy "TokConnect", "we" and "us" mean Tokconnect LLC. Contact: dj@tokconnect.com.

The short version

• We keep what we need to run your account: your email and name, your plan and credits, and what you ask the research agent.
• We use analytics (PostHog and Google Analytics) to see how the product is used. Research-agent prompts are linked to your account in PostHog.
• TokConnect returns public TikTok data. To answer, it sends search terms, TikTok links and IDs to its data sources, never your name or email.
• We do not sell personal data. Email dj@tokconnect.com to have your data deleted.

Your account

When you sign up we store your email address and name, your Google account ID and profile photo if you sign in with Google, your plan, credit balance and usage, and the country of your last signed-in visit (derived from your IP address by our network provider). If you sign in with an email code, we store the code until it is used or expires. API keys are stored by us; the app shows only their first characters. When you connect an AI app (ChatGPT, Claude and others), we store which app you connected, when, and when it last used TokConnect, so you can see and remove it at app.tokconnect.com/mcp.

The research agent

We store your submitted questions, conversations, result cards, pins and briefs to keep your conversations. Questions and relevant conversation context are sent to our AI model provider to write answers.

We send submitted prompt text, its timestamp, conversation ID and your internal TokConnect user ID to PostHog. Your PostHog profile also holds your account email address, plan, sign-up date and country, along with account events such as connecting an AI app, research usage per tool, checkouts and subscriptions. We use this to understand what people ask, improve research quality, support customers and fix problems. Prompts are linked to your account, not anonymous. Common credential patterns in prompts are redacted, but this cannot catch every secret: do not put passwords or sensitive personal information in questions. Unsubmitted drafts and full answers are not sent to PostHog, and session replay is off in the app.

TokConnect in your AI app (MCP) and the REST API

For each call we record which account and tool or route it used, when, whether it worked and the credits it used, to bill credits, enforce rate limits and support you. The questions your AI app sends to TokConnect are the tool inputs (keywords, TikTok links, IDs, filters); we do not see the rest of your conversation in that app.

This website and the free tools

tokconnect.com uses PostHog and Google Analytics to count visits and see which pages and buttons are used. PostHog may record sessions on this website with every input and all page text masked; it does not record what you type. Both use cookies or browser storage to recognise a returning visitor. What you type into a free tool is sent to our servers to run that lookup.

TokConnect for Chrome

The Chrome extension reads the address of the tab you are on only when it is a tiktok.com page, to know which TikTok Shop product, store, creator, video, hashtag or search to look up. It never reads the content of pages and cannot see the addresses of other sites. When it looks a page up, that address is sent with your question to TokConnect and handled like any research agent question. The extension keeps your sign-in and the last 24 hours of conversations in your browser's extension storage; signing out removes them. It sends usage events to PostHog (installs and updates, opening the sidebar, signing in and out, questions asked and answers finished with their length, source and credits but not their text, and plan and upgrade clicks), tagged with a random install ID before sign-in and your user ID after.

Payments and email

Paid plans are billed by our payment provider, which handles your card details; we never receive full card numbers. We receive your subscription status, plan and billing period. We send account emails (sign-in codes and credit notices) and a few product emails; reply or write to dj@tokconnect.com to stop the product emails.

TikTok data

TokConnect is read-only and works with public TikTok data. It never signs in to your TikTok or Seller Center account, posts or sends messages. To answer a request it sends the search terms, TikTok links and IDs in that request to its data sources; it does not send your name, email or account details. TokConnect is an independent service, not affiliated with TikTok.

Who processes data for us

Cloudflare (website, network and security), our own servers, PostHog (product analytics), Google Analytics (website analytics), an AI model provider (research agent answers), a payment provider (billing) and an email provider (account emails). We do not sell personal data or share it for advertising.

Your choices and deleting your data

• Delete conversations in the research agent at any time. That does not remove copies already sent to PostHog; ask us and we will delete those too.
• Remove a connected AI app at app.tokconnect.com/mcp and replace your API key at app.tokconnect.com/api-key.
• Email dj@tokconnect.com from your account address to get a copy of your data or to delete your account and its data.

Changes and contact

When this policy changes we update the date at the top. Questions: dj@tokconnect.com, or write to Tokconnect LLC, 981 Mission St, San Francisco, CA 94103, United States. See also our terms of service.